Return Policy

Return Policy

Return Eligibility

You may request a return or refund within 30 days of receiving your item. If you experience discomfort while using the product or are not satisfied with the results, you may submit a request even if the product has been opened or used. Proof of purchase is required.

To submit a request, please email service@roycederm.com with your order number and a brief description of your concern. Our support team will review your request and confirm the next steps, including whether the product needs to be returned. Please do not send any items back before receiving instructions from us.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that we currently only sell in the United States and therefore do not offer international sales or returns.

You can always contact us for any return questions at service@roycederm.com

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at service@roycederm.com.