[{"title":"What is Royce Rewards?","content":"

Royce Rewards is our loyalty program designed to thank you for choosing RoyceDerm. Earn points when you shop and through select activities, then redeem your points for rewards on future purchases.

"},{"title":"Who can join?","content":"

Anyone with a RoyceDerm customer account can participate in Royce Rewards. Simply sign in or create an account to start earning and redeeming rewards.

"},{"title":"How do I earn points?","content":"

Earn 1 point for every $1 spent on eligible purchases. You can also earn bonus points through select activities such as birthdays, referrals, and other Royce Rewards promotions. Visit the Ways to Earn section to see all available opportunities.

"},{"title":"How do I redeem my points?","content":"

Once you have enough points, visit the Ways to Redeem section and choose an available reward. Current rewards include $5 off for 100 points, $10 off for 200 points, $15 off for 300 points and $50 off for 1000 points.

"},{"title":"Do my points expire?","content":"

Yes. Points expire 365 days after they are earned. Each batch of points has its own expiration date, so we recommend redeeming your points before they expire.

"},{"title":"How long are redeemed rewards valid?","content":"

Rewards are valid for 90 days after redemption. Once points are redeemed for a reward, the redemption is final, and points will not be returned if the reward expires unused.

"},{"title":"How does Refer a Friend work?","content":"

Give your friend $10 off their first order of $39+ using your unique referral link. After your friend completes a qualifying purchase, you’ll earn 100 points.

"},{"title":"How does the VIP Program work?","content":"

Your VIP status is based on your qualifying purchase amount with RoyceDerm. Bonus points earned through birthdays, referrals, reviews, or promotions do not count toward VIP qualification. As your eligible spending grows, you can unlock higher VIP tiers and additional benefits.

"},{"title":"Is there a limit to the number of points I can earn?","content":"

No. Go ahead and earn as many as you can.

"},{"title":"What do the 'approved', 'pending' and 'cancelled' statuses mean?","content":"

Approved: These points can be redeemed on rewards immediately.

Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals.

Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)

"}]